Payment Policy

We accept payment through the following credit cards only: MasterCard, Visa, American Express and Discover.

Your credit card will not be charged until your order has left our warehouse.

Order Processing

All orders are processed within 48 hours of receipt Monday through Friday. Acknowledgment of your order will be sent to you when your order is placed. If any items had to be back-ordered, you will be notified by phone or by email.

Shipping Policy

We ship USPS to PO Boxes.

We ship via UPS ground in the United States and it normally takes 5-10 business days.

Free Shipping promotions only apply to residents in the United States.

Canadian customers shipping is approximately $9.00 (US$) for Eastern Canada and $14.50 (US$) for Western Canada. (There may be duty and currency conversion charges on your statement).

Returns

Emjoi guarantees your personal satisfaction on all your purchases. Should you, for any reason, not be happy with any of your purchases, you are invited to send the item(s) back within 30 days and credit will be issued in the form of payment received.

To be fully remunerated, please be sure to follow these instructions:

	Product(s) must be returned within 30 days of receipt.
	The product(s) must be accompanied by a copy of the original invoice and reason for return must be indicated in note.
	Product(s) must be returned with original packaging.

Any customer who makes a return to Emjoi within the 30 day return period for a refund will be refunded the purchase price only and not the shipping and handling charges.

Any customer who returns a product within the one year warranty period for service the customer will not be refunded the shipping and handling charges but will be shipped back the replaced product free of shipping charges.

If Emjoi is at error and ships the incorrect product (the wrong item), then will we will refund the shipping and handling because it is our error.

If you have any questions regarding returns contact us at csemjoi@emjoi.com

Back Orders

If an item you have chosen is temporarily unavailable, you will be notified by phone or email when the product will be available.